Refund policy

Refund Policy

Thank you for shopping with us.

We only accept returns or refunds for products with manufacturing defects or product quality issues.

Eligibility for Refund & Return
If the received item has product defects, please provide clear photos or video evidence for verification within 7 calendar days after package delivery.
The product must be kept intact with original packaging.

Non-Returnable & Non-Refundable Situations
- Customer changes mind after order payment or shipment
- Incorrect shipping address provided by the customer
- Delivery delays caused by customs or logistics carriers
- Customer improper operation, damage after receiving the goods
- Product performance that does not meet customer subjective expectation

Refund Procedure
Please submit your request and evidence via our support email.
After verification and approval, the refund will be returned to your original payment account.
Please allow 5–10 business days for funds to arrive, depending on your payment service provider.

Return Shipping
If the return is caused by product quality defects, we will cover the return shipping cost.
For rejected requests, buyers shall bear all related shipping fees.

Contact： 【coantecwzp@gmail.com】